Ekovio helps producers, brands and online sellers meet their extended producer responsibility (EPR) obligations: registration with eco-organizations, declarations, scheme monitoring, in France and across Europe. To support our customers day to day, we are looking for a freelance Customer Success Manager, part-time and for the long term.
🎯 The role
You are our customers’ main point of contact once they have signed. Your goal: help them get the most out of the Ekovio platform, stay confident about their EPR obligations and renew their trust in us. You work closely with the sales team and the product team.
🧩 Your responsibilities
Onboarding new customers
- Run onboarding sessions on the Ekovio platform.
- Help set up accounts: relevant schemes, products, placed-on-market data.
- Guide customers through to their first declarations, with support from our regulatory experts.
Follow-up and retention
- Hold regular check-ins with your customer portfolio and measure their satisfaction.
- Anticipate deadlines (declarations, renewals) and prevent churn.
- Answer customer questions or direct them to the right internal contact.
Account growth
- Identify new needs: new schemes, new countries, our EPR Mandate service.
- Propose the right offers, together with the sales team.
- Pass customer feedback on to the product team to improve the platform.
👤 Your profile
- You are a freelancer, already registered (sole trader or company) and able to invoice.
- You hold a bachelor’s degree or equivalent.
- A first experience in B2B customer relations, ideally at a SaaS company, is a real plus, but motivated junior profiles are welcome.
- You have a strong command of French, both written and spoken: this is essential for the role.
- You speak fluent English: some of our customers are foreign companies.
- You care about environmental issues and the circular economy. Knowing EPR is appreciated but not essential: we will train you.
- You are a clear communicator, organized and comfortable working independently.
📋 Engagement terms
- Status: long-term freelance engagement.
- Workload: part-time, about 2.5 days per week.
- Rate: €20 to €25 per hour excl. VAT, depending on your experience.
- Location: mainly remote, with occasional visits to our office in Craponne (near Lyon) for onboarding and team moments.
- Start date: as soon as possible.
🎁 What we offer
- A long, stable engagement, with a regular and predictable workload every month.
- Real freedom of organization: you manage your own hours and work mostly remotely.
- Growing your EPR expertise: training on the regulations and the product from day one.
- Being part of the team: access to our internal tools and to team moments.
🧭 Hiring process
- You send your application through the form below. We reply within 15 business days.
- A first 30-minute video call to get to know each other.
- A practical case: a customer case to prepare, then present to the team.
- An in-person meeting near Lyon, then our decision.
Want to know more about our culture and other open roles? Visit our Careers page.
